Customer Success Manager

Soroco is on a mission to elevate and transform how teams everywhere work.

Powered by multiple patents, its flagship AI model, Scout, generates a work graph - a map of friction hurting your teams and business outcomes. Today, this map drives productivity improvements in 150+ organizations globally, including several Fortune 500 companies.

Soroco has been featured in Harvard Business Review, Forbes, Fortune, and was listed on Bloomberg's list of ideas that defined 2022.

With operations spanning Boston, London, and Bangalore, Soroco was founded by alumni of Harvard, MIT, and Carnegie Mellon.

Visit www.soroco.com to learn how we help teams discover their work graph.

What we are looking for

The CSM will fuel the growth of the account by working with client teams and Soroco’s team to deliver Scout projects and analysis that have high client impact. An engagement starts with procuring Scout licenses and concludes with the client seeing highly actionable insights from the Scout data. Each engagement can be phased into multiple deployments across the client’s business units

Who We Are Looking For

The typical activities of CSM are :

➤ Pre-planning and defining success metrics :

• Work with the client to understand their expectations for a Scout engagement (e.g., what metrics are they trying to optimize, what parts of their business are relevant)
• Apply various frameworks to help the customer structure a plan for where to place Scout licenses, along with defining what success looks like
• Ensure that the success metrics for the engagement are constantly tracked and are central to all discussions and updates

➤ Product implementation and customer success :

➤ Account expansion and planning :

➤ Optimizing the process :

➤ Must-Have Qualifications

➤ Additional Skills :