Global Travel Services Lead

About Lowe's

Lowe's is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.

Lowe's India, the Global Capability Center of Lowe's Companies Inc., is a hub for driving our technology, business, analytics, and shared services strategy. Based in Bengaluru with over 4,500 associates, it powers innovations across omnichannel retail, AI / ML, enterprise architecture, supply chain, and customer experience. From supporting and launching homegrown solutions to fostering innovation through its Catalyze platform, Lowe's India plays a pivotal role in transforming home improvement retail while upholding strong commitment to social impact and sustainability. For more information, visit Lowes India

About The Team

Lowe's Global Business Travel team is responsible for responsible business travel operations which drives relationships with key internal stakeholders and business units and maintaining alignment with regional & global goals.

Job Summary

Lowe's is seeking a Global Business Travel subject matter expert who will be responsible for our business travel operations. This exciting position is designed for an individual that is very customer focused, self-motivated, and has a passion to solve travel issues in an efficient manner.

The applicant will be accountable for business travel operations especially for NORAM region and C-Suite travel, driving relationships with key internal stakeholders and business units and maintaining alignment with regional & global goals.

Roles & Responsibilities

Core Responsibilities :

• Responsible for coordinating all aspects of business travel arrangements and closely work with associates, TMC, airlines, hotels, etc for smooth and efficient travel logistics while maintaining adherence to travel policies and budgets.
• Suggest business travel initiatives and savings opportunities by analyzing travel trends and traveler behavior
• Drive Policy compliance, operational efficiencies and digitization. Assist associates on policy guidelines
• Leverage expertise and tools from travel related vendors to operationalize the program
• Track TMC performance, handling service level expectations. Meet overall monitoring goals and SLA metrics.
• Overseeing business travel policy compliance
• Provide operational support during emergency situations
• Experience in handling Disaster Management will be an added advantage.
• Work with global colleagues to create a strong diverse culture
• Serve as the central point of contact for trouble shooting queries from individuals, arrangers or the wider administrative community e.g. Stores, DC. Act as a system administrator.
• Produce regular reporting.
• In collaboration with tools, assist in group bookings, Disaster Management, Senior Management travel, etc.
• Provide navigational support for the online booking tool or internal global travel site.
• Bridge between TMC and Lowe's associates. Will be responsible for daily coordination for internal queries / support of Lowe's associates. Ensure closing all open cases to resolve technical issues in accordance with applicable SLA.
• Create and maintain a centralized data base for all global vendors including expiration and renewal statuses

Years Of Experience

Education Qualification & Certifications (optional)

Required Minimum Qualifications

Bachelor's degree or master's Degree

Skill Set Required

Primary Skills (Must have)

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and / or experience. For information regarding our benefit programs and eligibility, please visit https : / / talent.lowes.com / us / en / benefits.

Skills Required

Negotiation Sourcing skills, Vendor Management Skills, Experience with MS Excel, Global Travel Category management skills, Business travel management operations