Client Relationship Manager

Purpose of the Job

Responsible for end-to-end telecom & connectivity needs of a set of 30-35 accounts in the Enterprise Segment, primarily Mid to large Segment Accounts. Ensures achievement of the Sales & Revenue targets, by selling Data, Voice, VAS and new product solutions.

Deliverables (Maximum 5-6 key responsibilities)

Deliverables

Build strategic relationship with key decision makers in the accounts- Middle and Senior management, including CXOs

Driving revenue enhancement in the accounts (both Data and Voice) though effective account management, along-with retention of the existing revenue

Augment solution selling, and drive new product penetration in emerging markets

Co-ordinate with the cross functional teams, both internally (BSG, CE, Networks, etc) and externally (Partners, Vendors, Clients, etc) to ensure business target achievements and meeting customer expectations on service delivery.

Ensure the account business target achievement on : Order booking, Revenues, Collections, New Account identification and Churn control

Major Challenges :

To work in alignment with processes on Data and Voice

To work on retention of existing revenue as well and grow new products.

Account Penetration & Product Penetration