Lead - Digital Transformation - Financial Services

Digital Transformation Lead - Financial Services (FinTech Focus) the Role

The Digital Transformation Lead will spearhead the organization's efforts to modernize core banking and customer-facing processes using emerging technologies (AI, ML, Blockchain, Cloud).

This is a critical role that bridges business strategy with technological execution to deliver superior customer experience and operational efficiency.

Key Responsibilities :

• Strategy Development : Define and champion the multi-year digital transformation roadmap, identifying key initiatives that align with strategic business goals and drive measurable ROI.
• Initiative Execution : Lead cross-functional teams (IT, Operations, Marketing) to implement high-impact digital projects, such as end-to-end paperless customer onboarding, AI-driven credit scoring, or intelligent automation (RPA) of back-office tasks.
• Business Case & ROI : Develop robust business cases, including cost-benefit analysis and risk assessments, to secure funding and executive buy-in for transformation projects.
• Stakeholder Management : Serve as the primary liaison between business heads and technical teams, translating complex business needs into clear technical requirements and vice-versa.
• Change Management : Drive organizational change by designing and executing training and communication plans to ensure new digital tools and processes are adopted seamlessly by employees and customers.

Qualifications & Skills :

Education : Full-time MBA (preferred specializations : Strategy, Operations, or Information Systems).

Experience : 4-7 years of post-MBA experience, with a significant part focused on driving large-scale digital or IT-enabled business transformation projects, ideally within the Financial Services / FinTech sector.

Hard Skills : Proven track record with technologies like Cloud adoption, RPA, Data Analytics / BI tools.

Soft Skills : Exceptional project leadership, influencing skills, ability to manage ambiguity, and a strong customer-centric mindset

(ref : iimjobs.com)