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▷ [01 / 10 / 2025] Application Support Engineer

▷ [01 / 10 / 2025] Application Support Engineer

Prime Focus TechnologiesMumbai, Maharashtra, India
3 hours ago
Job description

Job Title : - Application Support Engineer

Technical Expertise : 2 to 5 years’ experience and knowledge on

  • Windows Server Administration
  • SQL (My SQL and SSMS),
  • Application Support,
  • Working experience on .Net based application support (IIS, Authentication, Authorization tools)
  • Installing the SSL certificates,
  • Working experience on Linux servers,
  • Knowledge on applications hosted on Cloud.
  • Maintaining the Hygiene of the servers (Windows / Linux)
  • Basic Java knowledge Incident handling (P1, P2, P3, P4s).

Excellent Troubleshooting and analytical skills.

ITIL certification will be added advantage.

Good communication and interpersonal skills and ready to work 24

  • 7.
  • Roles & Responsibilities :

    Some of the Production Support activities are listed below.

  • Working on deployment activities.
  • Deploying, Testing the builds on lower environments, taking it LIVE on Production with necessary approvals.
  • Sanity on Production daily to make sure Production is secure for the customers before they login.
  • Pre-Production and Production servers Hygiene to be maintained on Monthly basis.
  • Running Automation / Migration scripts handed over to us by the Dev. team.
  • Responsible for efficiently managing the relationship with these customers and thoroughly documenting their cases.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve customer issues. Collaborate with Tech Leads and escalation resources when appropriate.
  • Monitoring queues and assisting with daily goals and conducting quality control to reduce errors to improve procedures.
  • Handling escalated issues from customers.
  • Performing pre-deployment and deployment activities
  • Qualification : B-Tech, B.E, B.SC

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    Application Support Engineer • Mumbai, Maharashtra, India

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