Night Customer Support Executive

Company Description

Caratbee is dedicated to celebrating love with exquisite diamonds, offering handcrafted diamond engagement rings and jewelry. We ensure the highest quality by meticulously selecting diamonds and crafting pieces with attention to detail. Our personalized experience guides customers through the selection process, backed by our commitment to ethical sourcing and conflict-free diamonds. With a lifetime warranty on all products, Caratbee ensures customer satisfaction and exceptional service at every step.

Role Description

This is a full-time, on-site role for a Night Customer Support Executive located in Surat. The role involves providing customer support, ensuring customer satisfaction, handling online support queries, and delivering effective customer service. Additionally, the Night Customer Support Executive will be responsible for offering technical support and resolving customer issues efficiently.

Qualifications

• Customer Support and Customer Service skills
• Expert Level English Required
• Experience in ensuring Customer Satisfaction and handling Online Support
• Technical Support skills
• Strong problem-solving and communication abilities
• Ability to work night shifts
• Previous experience in a customer support role is a plus
• High school diploma or equivalent