Assistant / Deputy Manager - RetentionConfidential • Delhi, Bengaluru / Bangalore, Mumbai
Assistant / Deputy Manager - Retention
Confidential • Delhi, Bengaluru / Bangalore, Mumbai
23 days ago
Job descriptionAnalyze policy data to identify at-risk policies and develop targeted interventions Prepare detailed reports on persistency metrics, presenting insights to senior management Track and report performance against targets and benchmarks Collaborate with sales to drive collections across the sales hierarchy and improve persistency rates with special focus on specific markets Visit bank branches / customers to improve persistency Conduct training sessions to enhance the team's understanding of persistency best practices Design customer engagement programs to encourage timely renewals Address customer grievances related to policy lapses and assist with reinstatement processes Implement proactive communication strategies to remind clients of upcoming renewals Improvement in persistency ratios Reduction in policy lapse rates Customer satisfaction and retention levels Achievement of renewal and retention targets Graduate or Postgraduate Analytical knowledge Minimum 4 years of experience, preferably in persistency or retention roles Strong analytical skills and proficiency in data analysis tools (e.g., Excel) Excellent communication and interpersonal skills Familiarity with CRM systems and customer retention strategies
Responsibilities :
1. Persistency Management :
- Monitor and analyze persistency ratios regularly to identify trends and areas of improvement
- Develop strategies to enhance policy renewal rates and reduce lapses
- Implement retention initiatives to maintain long-term client relationships
2. Data Analysis and Reporting :
3. Team Leadership and Collaboration :
4. Customer Engagement and Retention Strategies :
Measures of Performance :
Required Qualifications and Experience :
Knowledge and Skills Desired :
Skills Required
Data Analysis, Crm, retention strategies , Excel
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Deputy Manager • Delhi, Bengaluru / Bangalore, Mumbai
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