Cloud Technical Account Manager

Check Point is looking for a promising and brilliant Cloud Technical Account Manager.

Major Responsibilities

Manage a book of large Enterprise customers, be responsible for account health, renewal, and revenue growth.

Guide product adoption to achieve business outcomes by gaining a deep understanding of typical business challenges faced by our customers and appropriately map features and services.

Serve as a trusted technical advisor for our customers. Liaison with Solutions Architects, Product, Engineering, and Support teams to address customers’ technical needs.

Provide demos, feature updates, and education resources to help customers learn and adopt our cloud products.

Through regular meeting cadence, proactively uncover customer needs and new use cases, anticipate risks, and collaborate with other departments to protect and grow your accounts.

Guide a customer along a maturity curve to adopt more complex features and use cases.

Build relationships with customers, help them unblock challenges, and turn them into advocates.

Team and collaborate well across a diverse and matrixed internal organization to drive customer success.

Desired Background

5+ years of experience in a technical customer facing role across Customer Success, Technical Account Management, Solutions Architecture, Sales Engineering or related areas.

Self-starter with a proven track record of driving customer success and aligning internal resources for customer outcomes.

Ability to uncover evolving customer requirements and map to platform features.

Strong consulting and project management skills, with proven results working as a reliable advisor to drive business value for customers.

Executive communication style and experience, with a positive “can do” attitude.

5+ years of experience in designing, delivering, maintaining or managing Cloud Infrastructure, or Cloud Security solutions required.

2+ years of security architecture, cloud security architecture, information security consulting, or GRC network infrastructure management experience in an enterprise environment preferred.

Must have a solid understanding of common cloud technologies - Alibaba, Amazon AWS, Azure and GCP.

Must be competent with scripting (e.g. Bash, Perl, Python, Ruby, PHP) and be ready to build new tools for customers as and when needed.

Knowledge on Check Point Firewall implementation and configuration is added advantage.

Solid exposure to HTTPS, DNS, TCP / IP / switching / routing protocols with tools like TCP DUMP and Wireshark.

CCSA or CCSE relevant certification is a plus.

Team player with the highest level of integrity, who looks to innovate and improve process and programs.

Proactive, organized, analytical, detail oriented, and persistent.

Ability to travel up to 30% of the time (post-pandemic)