Technical Account Lead

About the Company : Yotta is looking for Job Description for your Technical Account Manager role based in Panvel, Navi Mumbai, covering all the listed activities.

About the Role : We are seeking a proactive and technically skilled Technical Account Manager (TAM) to manage and support enterprise-level IT infrastructure for our clients. The ideal candidate should have a strong understanding of IT systems, excellent communication skills, and the ability to translate complex technical requirements into actionable business insights.

Responsibilities :

• Infrastructure Understanding :
• Gain a holistic understanding of clients’ IT infrastructure, including servers, networks, storage, virtualization, Backup / Recovery, Security and cloud environments.
• Work closely with internal and client IT teams to document and map current infrastructure setups.
• Architecture Documentation :
• Design and create enterprise-level IT architecture diagrams using Microsoft Visio (or similar tools).
• Maintain up-to-date architecture documentation for each assigned account.
• Infrastructure Health Reviews :
• Analyze and review IT infrastructure health reports from monitoring tools or manual audits.
• Identify performance bottlenecks, risks, and vulnerabilities.
• Prepare summary reports and presentations on overall infrastructure health.
• Recommendations and Upgrades :
• Recommend suitable infrastructure upgrades, performance optimizations, or modernizations based on health assessments.
• Client Relationship Management :
• Act as a single point of contact for clients regarding their technical infrastructure.
• Translate technical findings into business-friendly communication and ensure customer satisfaction.

Qualifications :

Required Skills :

Preferred Skills :

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