food & Beverage Associate

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats :

• Presents menus, suggests cocktails and / or daily specials.
• Exhibits knowledge of all items on the menu and wine list.
• Takes order.
• Prepares order for presentation to guest.
• Replenishes water.
• Makes and pours coffee for the customers.
• Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
• Processes customer restaurant bills promptly and accurately.
• Cleans tables, chairs and floor area.
• Resets table quickly.
• Polishes silverware and folds linen.
• Check the overall condition of the dining room, ensuring its readiness for customers.
• Assists service team as necessary to meet or exceed guest expectations.
• Log book and reservations must be read at the beginning of each shift.
• Possesses a valid liquor card at all times.
• Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas. Promote all other services the hotel provides.
• Informs supervisor / manager of any customer dissatisfaction.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Adheres to hotel policies and procedures :

Skills

Casual Dining Experience

Fluent in English

Catering Service

Advanced Knowledge of Wines

Knowledge of Coffees

Knowledge of Teas

Skills Required

Fluent In English