Transition Manager - Pune / Hyderabad

Company : Wipro Limited (BPS division)

Role : Transition Manager

Grade : Manager

Location : Pune / Hyderabad

Candidate criteria : Preferably from BPO / BPM background only.

Experience : 10+ years

Note : Candidates having experience in IT transitions will not be qualified for this role.

Role :

Manager - Transitions is a person who needs to take multiple waves / tracks of a transition and execute the project end to end (from Transitions Initiation till Closure). This person reports into the transition leader and is responsible for internal and external reporting and tracking. Key goals of the transition manager are to complete the projects within the given timelines and budgets while ensuring customer satisfaction.

• Manage active transitions as assigned.
• Be the customer's SPOC for all questions, decisions, actions and updates as applicable.
• Support the project as the first escalation point for internal and customer issues.
• Drive governance calls and meetings for internal and customer updates.
• Plan for, conduct and manage relevant trainings to be delivered to transitions team.
• Participate in / conduct assessments to gauge the training needs of the team.
• Understanding strategic business objectives of the customer and facilitating the definition of project scope, goals and deliverables.
• Participate in creation and review of transition solutions for RFPs / RFIs and any other pre sales support as needed.
• Identifying and defining business case; defining project tasks and resource requirements; developing detailed project charter, project plan and transition plan depending on solution complexity, priorities and deliverables.
• Combining process migration activities along with IT implementation
• Gives customer distinct advantage as vendor manages both IT as well as the operations.
• Optimization of the transition methodology – reduce time, reduce costs, reduce risks, retain / improve quality
• Responsible for risk management – understand the business and operational risks and develop and execute mitigation plans. Responsible for driving process specific business continuity planning.
• Responsible for the creation and / or maintenance of project management documents including status reports, project plans, knowledge transfer documentation, requisite approvals on Clarity.
• Participate in opportunity analysis / due diligence of potential projects. Support solutioning of new bids / RFP-RFI responses / Client Presentations and sales cycle

Education : Graduate / Post Graduate