Clinical Coordinator

About Zyla ( www.zyla.in ) :

Zyla Health is India’s highest-rated personalized care management platform focused on improving health outcomes. Zyla enables care at scale for insurers and employers through its human-assisted AI on the 24x7 conversational Zyla app (consistently rated 4.7+). Some of our clients include Aditya Birla, Max Life, Care Insurance, HDFC Ergo, IBM, Godrej, Jindal Steels, DHL, Tata Steel, AstraZeneca, Pfizer.

Care implemented by Zyla spans across medical, physical and mental health needs, and powered by a complete in-house team of Doctors and experts as well as our proprietary AI engines - Athena, Lea and Iris. The care starts with a detailed health risk assessment of the population followed by personalized care journeys ranging from chronic disease management to wellness programs.

Skills :

Knowledge of Pharmacology for chronic diseases.

Knowledge in handling chronic patients with medical conditions such as diabetes, hypertension, dyslipidemia, GERD, NALD, etc.

Top-notch task management and scheduling skills.

Exceptional

verbal and communication skills , with an ability to formulate and present analysis and arguments in a clear, crisp and structured manner.

Excellent time-management skills.

Proficient in MS Office, Email and English.

Responsibilities :

Interact with patients regularly for escalation management on Zyla’s chat system.

Analyze patient data and create patient health summary documents.

Research and create protocols for drugs, diagnostics, patient symptoms, vital tracking, etc.

Create training material for doctors on lines of treatment, treatment best practices, patient counselling.

Develop systems and processes for standardizing the quality of care.

Work in tandem with other 'care team' members such as doctors, psychologists and physiotherapists to provide holistic care to patients.

Offer :

An opportunity to work with the best-in-class medical, operations and technology team.

An opportunity to work in a fast-growing start-up environment on an exciting product.

An open set-up where you can try new things.

Flexible working hours and supportive team.