Senior Business Analyst

About the Role :

We are seeking a highly skilled Technical Business Analyst – Post Sales to act as a bridge between clients and the technical team after project delivery. The role involves managing client relationships, gathering enhancement requirements, analyzing system workflows, and ensuring smooth support operations to maximize customer satisfaction and retention.

Key Responsibilities :

• Collaborate with clients post-implementation to understand business needs, system issues, and enhancement requests.
• Analyze functional and technical requirements for post-sales changes, updates, and optimizations.
• Document change requests, create functional specifications, and ensure proper sign-off from stakeholders.
• Act as a liaison between the client and development / QA teams for smooth delivery of updates.
• Provide ongoing product knowledge, training, and support to clients.
• Track and monitor post-sales deliverables, ensuring timely resolution of tickets / issues.
• Conduct gap analysis to identify opportunities for improvement and automation.
• Assist in creating post-implementation reports, customer feedback analysis, and performance metrics.
• Maintain strong customer relationships to encourage repeat business and referrals.

Required Skills & Qualifications :

Good to Have :

Skills Required

Integrations, Trello, Apis, Agile Methodologies, User Stories, Jira, Api Testing, Sql, Sdlc, Confluence, Mobile Applications, Wireframes, Requirement Analysis