Sr Support Engineers

Roles and Responsibility

This is a highly technical role, providing technicalsupport to Company’s retail customers, Enterprise customers and their NetworkOperations Center teams. The role coversarchitectural, design, and implementation consultancy support that will includeset up of support policies, technologies, and processes along with triage offield issues.

The Senior Support Engineer will be required to developand maintain an expertise in the relevant Company products and ensure that ahigh level of customer satisfaction is maintained with customers. Inaddition to knowledge of the Company products, the Senior Support Engineer willbe expected to bring, maintain, and develop knowledge and skills of thesurrounding systems, software and vendor landscape, as well as customerrequirements and industry best practice.

Required Skills :

• Network management skills : In depth knowledge of OSI / TCPIP layers, strong understanding of LAN technologies like DNS, DHCP, Bridging,Switching, Routing
• Prior experience in Linux, Red Hat Linux, Fedora, andUbuntu based development and Networking. Open WRT and RDK experience preferredbut not required.
• Familiar with operation of management tools and networkanalyzers like Sniffer, Wireshark, tcp dump.
• Trend analysis to help deliver more efficient solutionsto customer network.
• Good understanding of Cloud Architectures, virtualization,and various enabling technologies from vendors.
• Strong understanding of Wireless Networking and Standards

Responsibilities :