Assistant Area Sales & Customer Manager

Role : Assistant Area Sales & Customer Manager

Function : Customer Development

Work Level : 1D

Location : Mumbai RO

Here is how your day at Unilever would look like :

• Customer Infrastructure & Satisfaction :
• Ensure a robust customer infrastructure in the territory.
• Appoint distributors wherever necessary and track their performance on key metrics.
• Optimize quantity and quality of customers to avoid service gaps while ensuring adequate service levels and financial viability.
• Monitor financial health and profitability of all customers.
• Resolve customer issues beyond field-force level.
• Lead primary and secondary customer complaint resolution with the team (Field Force).
• Growth & Execution :
• Drive top-line growth in the area.
• Monitor channel-wise and category-wise growth in the territory.
• Ensure all new product launches are successfully landed in the area.
• Oversee merchandising activities and execution metrics that drive share-gaining growth.
• Drive a Team :
• Manage, motivate, and build the team to deliver targets.
• Understand team members' strengths, weaknesses, and working styles to help them reach their potential.
• Provide continuous developmental feedback.
• Create strong team cohesion as a key factor in team performance.
• Liaising with Key Partner Functions :
• Coordinate with Supply Chain Team to ensure correct pack-wise estimates for the area.
• Ensure hygienic norms at the RS level and smooth supplies from depots.
• Maintain acceptable stock levels at customer points.
• Collaborate with Commercial Team to ensure customer health and timely payments.
• Ensuring Controls & Financial Hygiene :
• Alongside Commercial & Supply Chain teams, ensure system hygiene at customers regarding sales returns, damage / shortage claims, primary vs. secondary sales mismatches, physical vs. book stock mismatches, trade discount hygiene, etc.
• Actively investigate deviations from norms.

Key Skills & Requirements :

Skills Required

Analytical Skills, Business Management, Oral Communication, Negotiation, Fmcg