Customer Support Executive

About Us

At MTechZilla, we are passionate about building innovative tech solutions that empower businesses to thrive in the digital age. We’re currently seeking an experienced Customer Support Executive to join our dynamic team.

Role Overview

As a Customer Support Executive, you will be responsible for helping our clients' customers solve their issues effectively and efficiently.

Responsibilities

Provide timely and accurate customer support via phone, email, and chat.

Identify and troubleshoot customer issues, providing effective solutions.

Document and track customer interactions and resolutions.

Collaborate with other teams to resolve complex issues.

Maintain a high level of customer satisfaction through excellent support.

Continuously improve support processes and tools.

Requirements

4+ years of experience in customer support.

Excellent communication and interpersonal skills.

Strong problem-solving abilities.

Experience with support tools and CRM software.

Ability to work independently and as part of a team.

Strong organisational and multitasking skills.

What We Offer

Competitive salary and benefits package.

Flexible working hours and remote work opportunities.

A collaborative and inclusive team culture.

Opportunities for professional growth and development.

Exposure to cutting-edge technologies and projects.

Hiring Process

Screening calls.

Interview with the team.

HR Round.

Onboarding.

How to Apply

If you are enthusiastic about providing excellent customer support and eager to contribute to a dynamic team, we would love to hear from you! Please submit your resume and a cover letter explaining why you would be a great fit for this role to jobs@mtechzilla.com.