Senior Visa Consultant

We are seeking a knowledgeable and detail-oriented Senior Visa Consultant to join our team. The ideal candidate will have in-depth knowledge of visa regulations and application processes for various countries and be proficient in handling end-to-end visa-related services. The Visa Consultant will be responsible for guiding clients through the visa application process, preparing necessary documentation, and ensuring successful visa approvals.

Key Responsibilities :

a) Tourist & Business Visa Consultation & Documentation : Provide detailed and up-to-date information on visa requirements, policies, and procedures for various countries (including USA, UK, Canada, Mexico, Australia, Schengen, Malaysia, Singapore, Thailand, Vietnam, Cambodia, China, Japan, South Korea, NZ, CIS countries, UAE, Africa, Russia, South America, Iceland etc.).

b) Client Assistance : Assist clients in visa processing accurately and preparing all necessary documentation, including covering letters, invitations, financial statements, and travel plans.

c) Scheduling & Appointments : Manage visa application slots and schedules by coordinating appointments and bookings with consulates and visa centers.

d) Application Processing : Submit and track visa applications through the entire process, maintaining communication with clients about the status and timelines.

e) Documentation Review & Quality Check : Review all visa applications to ensure that all information and documents meet the specific requirements of each country's embassy or consulate.

f) Stay Updated with Visa Policies : Continuously monitor changes in visa policies, immigration regulations, and consular procedures to provide the latest information and guidance to clients.

g) Customer Service : Address client inquiries, resolve issues promptly, and ensure high quality service in a professional and efficient manner.

h) Preparation & Follow-up : Draft covering letters and additional support documents as needed to strengthen the visa application and liaise with consulates or other authorities when required.

Key Qualifications :

Education : Bachelor's degree in any field (preferably in Travel, Tourism, or related field).

Experience : Prior 10-15 years of experience in visa consultancy.

Knowledge : - Comprehensive understanding of visa policies and application processes for multiple countries.

Strong grasp of preparing supporting documents such as covering letters, financial statements, hotel vouchers and travel itineraries.

Billing : Need to give billing instructions to the accounts department

Payment follow-up : Collecting payments from clients beforehand and if any credit given to clients post CEO approval, then, follow-up on payment

Submission & Collection of documents : submitting and collecting documents from VFS or consulate is required

Preparing clients for visa interviews : Knowledge of preparing clients on visa interviews by doing mock interviews with them to make them aware on handling the interviews

Skills :

Excellent communication and interpersonal skills.

Proficiency in document management and visa processing systems.

Strong attention to detail and ability to handle multiple tasks efficiently.

Problem-solving mindset with the ability to stay updated on global visa policies.

Salary offered : 40-50k per month based on their skills and experience

Note : We would require them to show proof of previous salary in bank statement and pay slips. Also academic papers

Skills Required

Visa regulations, application processing , Client Assistance, Customer Service