No longer accepting applications

▷ (Urgent) Customer Success Associate

BHIVE WorkspaceBandra, Maharashtra, India

8 hours ago

Job description

Role Overview : We are seeking a motivated and detail-oriented Customer Success Associate to support BHIVE’s Customer Success team. This is an excellent opportunity for a fresh graduate to gain hands-on experience in client relationship management, customer engagement, and retention strategies while contributing to our mission of delivering exceptional customer experiences.

Key Responsibilities :

Client Onboarding & Engagement :

Assist in onboarding new clients, ensuring a seamless transition and setup process.
Conduct regular check-ins with clients to understand their needs and provide proactive support.
Help resolve client issues promptly, ensuring a high level of satisfaction.

Relationship Management :

Build and maintain strong relationships with clients by providing personalized service and solutions.

Support the creation of engagement strategies to enhance client retention and loyalty.

Gather and analyze client feedback to identify areas for improvement.

Customer Success Support :

Collaborate with the sales and operations teams to address client concerns and enhance service delivery.

Maintain accurate records of client interactions and updates in the CRM system.

Assist in preparing client success reports and presentations.

Upselling & Cross-Selling :

Identify opportunities for upselling and cross-selling BHIVE’s products and services.

Communicate value propositions effectively to meet client requirements.

Market Research & Insights :

Conduct research to understand client industries, challenges, and trends.

Provide actionable insights to the team to improve the customer experience.

Qualifications :

Fresh graduate with a bachelor's degree in commerce, Business Administration, or related fields.

Basic understanding of customer success principles and practices.

Proficiency in MS Excel and MS Office; familiarity with CRM tools is a plus.

Strong communication, problem-solving, and interpersonal skills.

Positive attitude and eagerness to learn.

Skills :

Excellent organizational and multitasking abilities.

Empathy and a customer-focused mindset.

Self-motivated and proactive in identifying solutions.

Ability to thrive in a fast-paced and dynamic environment.

Create a job alert for this search

Associate • Bandra, Maharashtra, India

Related jobs

Promoted
New!

15h Left! Customer Success Associate

BHIVE WorkspaceBandra, Maharashtra, India

Promoted

Customer Success Manager

SignzyMumbai, Maharashtra, India

Customer Success Manager Location : Mumbai, Pune, and Navi Mumbai Role Type : Hybrid Know Us Better : Signzy is a digital trust system. We provide identification, background checks, forgery detect...Show moreLast updated: 30+ days ago

Promoted

Customer Success Manager – Childcare Enterprise SaaS (Remote, India – U.S. Hours)

iCare Softwaredombivli, maharashtra, in

Remote

Please complete the following : .Math / Logic Quiz (https : / / forms.Onboarding Experience Questionnaire (https : / / forms. Send your resume with a cover letter.Applications without the above will not be cons...Show moreLast updated: 10 days ago

Promoted
New!

Client Success Associate

Never Grow UpMumbai, Maharashtra, India

Hiring #ClientServicing #CreativeStrategy! Yup! This one is for folks with up to a minimum of 1 and maximum 3 years of experience in client servicing in an agency. This is not one of those job posts...Show moreLast updated: 2 hours ago

Promoted

B2B Client Success Associate

AmahaMumbai, Maharashtra, India

Amaha, formerly named InnerHour, is a mental health organization founded in the year 2016 by renowned psychiatrist and healthcare entrepreneur, Dr. Neha Kirpal, a social entrepreneur and global ment...Show moreLast updated: 7 days ago

Promoted

Customer Success Manager

AltudoMumbai, Maharashtra, India

Be part of a high-growth digital and customer experience consulting firm that is growing by over 50% in the last year and is forecasting growth of 50% year on year in the next two years.Altudo Rain...Show moreLast updated: 20 days ago

Customer Success Associate - 6 Months Contract

Branch InternationalMumbai (Hybrid), Maharashtra, IN

Quick Apply

Branch Overview : Branch delivers world-class financial services to the mobile generation.With offices in the United States, Nigeria, Kenya, and India, Branch is a for-profit socially conscious com...Show moreLast updated: 30+ days ago

Promoted

Customer Success Associate

BHIVE WorkspaceBandra, Maharashtra, India

Promoted

Customer Success Executive

StarApps Studionavi mumbai, maharashtra, in

Night (7 PM – 4 AM) / Early Morning (4 AM – 1 PM).StarApps Studio is a fast-growing, bootstrapped, and profitable B2B SaaS company empowering 25,000+ Shopify merchants, including 1,000+ Shopify Plu...Show moreLast updated: 25 days ago

Promoted

AM - Customer Success

ConfidentialThane

Develop an intimate understanding of your customers businesses.Develop a network of champions within each account through education,. Represent to our customers as a trusted advisor, advocate and ma...Show moreLast updated: 30+ days ago

Promoted

Customer Success

ConfidentialPowai, India

Responsible for a broad range of tasks such as maintaining ongoing customer relationships for Data center and cloud services by implementing cloud success programs, contributing to cloud sales, onb...Show moreLast updated: 30+ days ago

Promoted

Associate Director - Customer Success

Kansal Corporate SolutionsMumbai, India

Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.Serve as the primary point of contact for strategic customers, ensuring their needs are met and ex...Show moreLast updated: 3 days ago

Promoted

Associate Director - Customer Success - SaaS

Talent ProMumbai, India

Responsibilities : - Build and maintain strong relationships with key stakeholders within assigned high ticket accounts.Serve as the primary point of contact for strat...Show moreLast updated: 9 days ago

Promoted
New!

▷ High Salary : Client Success Associate

Never Grow Up ®Mumbai, Maharashtra, India

Promoted

Client Success Associate

Never Grow Up ®Mumbai, Maharashtra, India

Hiring #ClientServicing #CreativeStrategy! Yup! This one is for.This is not one of those job posts that expect 5 years of experience from freshers. That said, candidates with a background in agencie...Show moreLast updated: 30+ days ago

Promoted

Customer Success Engineer

CleverTapMumbai, Maharashtra, India

As a Customer Success Engineer, you will be the first point of contact for any technical and / or non technical issues that the customers face with our product. This role involves debugging technical ...Show moreLast updated: 7 days ago

Promoted

Customer Success Manager

PraanMumbai, Maharashtra, India

About Praan Praan is a deep-tech startup committed to democratizing clean air through innovative technology solutions.We are focussed on delivering outstanding customer experiences and building st...Show moreLast updated: 30+ days ago

Promoted

Regional Account Manager - Customer Success

Retail softwareMumbai, Maharashtra, India

Position : Regional Account Manager Location : Mumbai (Saki Vihar - Beside L&T Emerald) Company : ETP International About ETP ETP is Asia’s leading Omni-channel Retail and e-commerce Solutions com...Show moreLast updated: 1 day ago

Promoted

Customer Success Lead - Hyderabad (Remote)

BrowserStacknavi mumbai, maharashtra, in

Remote

But the base location of the role holder has to be either Hyderabad.Driving customer advocacy, you will assist clients to realize value from BrowserStack’s product portfolio, and help them use our ...Show moreLast updated: 9 days ago

Promoted

Sales and Customer Success (2025 Passouts)

HireBounddombivli, maharashtra, in

We are seeking a dynamic and results-driven Sales Manager to join our growing team.In this role, you will be responsible for driving revenue growth by acquiring new clients, nurturing existing rela...Show moreLast updated: 10 days ago