This job offer is not available in your country.
▷ (Apply in 3 Minutes) Application Support Team Lead
Emkay Global Financial Services LtdIndia9 hours ago
Job descriptionOversee resolution of client-reported issues within SLAs Escalate critical issues and coordinate with development and QA teams Ensure root cause analysis and permanent solutions are implemented Continuously evaluate and enhance support processes Identify recurring issues and collaborate on preventive measures Promote best practices in documentation and knowledge sharing Track team performance using KPIs and dashboards Provide regular status updates to management Ensure compliance with ITIL and other service standards A strong understanding of algorithmic strategies / platform is essential, Knowledge of vendor algo trading platforms, and various API offerings is a plus. Essential 5+ years in customer service or application support Strong communication and leadership skills Proficiency in Microsoft Office tools Technical aptitude to translate issues into actionable insights Experience managing cross-functional or global teams Unix / Linux environments Monitoring and incident management platforms
Role Overview :
The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services. This role focuses on incident resolution, process improvement, and maintaining high levels of customer satisfaction.
Key Responsibilities :
- Team Leadership : Lead, mentor, and coach support consultants
- Identify training needs and support career development
- Oversee application support for key trading platforms.
Incident & Issue Management :
Process Improvement :
Reporting & Metrics :
Required Skills & Qualifications :
Create a job alert for this search
Application Support • India
Related jobs
Cincom Systems is a global leader in enterprise software solutions, delivering innovative and customer-centric products across multiple industries.
We are looking for someone to join our Cincom CONT...Show moreLast updated: 30+ days ago
![[Apply in 3 Minutes] Team Lead - Structures](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=WSP%20in%20India)
- Promoted
Application Support Lead / Specialist
Hill Spring International SchoolIndia Join our dynamic team as an Application Support Lead / Specialist and play a key role in enhancing efficiency and user experience.
Provide technical support for enterprise applications and resolve us...Show moreLast updated: 15 days ago
- Promoted
Application Support Engineer
Strategic Talent PartnerIndia Role : Application Support Engineer focusing on deployment, cloud, and CI / CD.Deployment : Plan and execute application deployments following change management standards.
Incident Management, RCA, moni...Show moreLast updated: 30+ days ago
- Promoted
2828 - Application Support-Competitive Bid
EXLIndia Installation, Development and administration of Oracle Hyperion Planning and Essbase applications Version 11 and higher.Demonstrated experience with webforms and reports development.Experience with...Show moreLast updated: 28 days ago
Application Support Engineer
Partner One CapitalINRemote
Quick Apply
- Promoted
- New!
▷ (Apply in 3 Minutes) Tech Support / IT Escalation
eClerxIndia Escalation Manager, or Incident Manager with a strong background in Data Centre operations or Internet Service Provider (ISP) environments.
The ideal candidate should have demonstrated experience in...Show moreLast updated: less than 1 hour ago
- Promoted
Application Support Engineer
NouryonIndia At Nouryon, our global team of changemakers takes positive action every day, to reach higher goals collectively and individually.
We create innovative and sustainable solutions for our customers to ...Show moreLast updated: 28 days ago
- Promoted
Team Lead-Operations Support
NewColdIndia NewCold is a service provider in cold chain logistics with a focus on development and operation of large, highly automated cold stores.
NewCold strives to be crucial in the cold chain of leading foo...Show moreLast updated: 6 days ago
- Promoted
- New!
▷ (3 Days Left) Application Support Engineer (JAVA)
ACL DigitalIndia Incident Response & On-Call Support.Serve as primary responder for production incidents; participate in on-call rotation for Java platform services.
Investigate and diagnose application-level proble...Show moreLast updated: less than 1 hour ago
- Promoted
Application Support Analyst
BNP ParibasIndia Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising team members, management, vendors, other internal IT teams.Perform activities rela...Show moreLast updated: 30+ days ago
- Promoted
Application Support Engineer
FiservIndia Application Support Engineer Exp.What does a successful Application Support Engineer will do?.As an experienced member of our ESF / Communicator Open AppOps team, you will be responsible for effectiv...Show moreLast updated: 18 days ago
- Promoted
Application Deployment & Support Engineer
viyainfotechIndia Looking for an Application Support Engineer (Tomcat, SQL, Fixed Income, FIX Protocol, Trading Support) Immediate Joiner required...Show moreLast updated: 28 days ago
- Promoted
- New!
Apply in 3 Minutes! Tech Lead
CherryTechSolutionsIndia We are looking for an experienced, skilled, enthusiastic, and energetic Tech Lead to provide expert technical leadership in all aspects of our business.
The Tech Lead will be responsible for all asp...Show moreLast updated: less than 1 hour ago
- Promoted
Application Support Team Lead
Emkay Global Financial Services LtdIndia The Application Support Team Lead is responsible for managing a team of support consultants (1st–3rd line) to ensure smooth operation of application support services.
This role focuses on incident r...Show moreLast updated: 6 days ago
- Promoted
- New!
L3 / L2 Application Support (AS / 400)
AscendionIndia Bangalore (Hybrid, 24x7) Bangalore address : .Embassy Tech Village, 5th Floor, Tower 2A Building, Phase 1, Outer Ring Road, Devarabisanahalli Village, Varthur Hobli, Bangalore, Karnataka, India – 560...Show moreLast updated: 4 hours ago
- Promoted
Application Support Specialist
FiservIndia The Infrastructure and Operations Engineer will be responsible for leading and coordinating Infrastructure and business projects from a technology perspective, ensuring that infrastructure developm...Show moreLast updated: 18 days ago
- Promoted
- New!
▷ (Apply Now) Technical Lead-Application Engg Services
Best Infosystems Ltd.India Technical Lead-Application Engg Services.PLM Training Content Developer.Currently seeking a strong Windchill developer who enjoys interacting with both customers and peers.The developer will be inv...Show moreLast updated: less than 1 hour ago
- Promoted
Senior Application Support Engineer
ZellerNagpur, IN At Zeller, we’re champions for businesses of all sizes, and proud to be a fast-growing Australian scale-up taking on the ambitious goal of reimagining business banking and payments.We believe in a ...Show moreLast updated: 30+ days ago
- Promoted
Technical Team Lead
Innovation Technology By DesignIndia Position Summary Managed Services Team Leader will be responsible for leading, motivating, and overseeing the day-to-day management of a team of Managed Service Support System Engineers; ensuring t...Show moreLast updated: 30+ days ago
- Promoted
Manager - Application and Process support.
Emmvee GroupIndia Manager - Application and Process support.Immediate joiner(6 days work) Key Responsibilities.Providing technical support to App / Process.
Managing the application support team.Collaborating with deve...Show moreLast updated: 18 days ago
- Promoted
- New!
[Apply in 3 Minutes] Team Lead - Structures
WSP in IndiaIndia This role is to work as part of a team to support the delivery of projects.This role will be working under the supervision of a senior or project engineer to carry out the following functions : .Prep...Show moreLast updated: less than 1 hour ago