Senior Travel Consultant

WNS - Vikhroli is hiring for GDS - Travel Process.

Minimum 1 year of flight booking / reissue / refunds experience on GDS (Amadeus / Sabre / Galileo) is mandatory.

Interested candidates can share their updated resumes to ruhi.shaikh@wns.com / 8657894962

Contact person - HR Ruhi Shaikh

Key Responsibilities

• Book international flights via GDS systems like Amadeus, Sabre, or Galileo.
• Expertly handle flight reissues, exchanges, and refunds in accordance with diverse airline fare rules and policies.
• Troubleshoot and resolve complex travel-related issues, such as flight cancellations, delays, and schedule changes, often under pressure.
• Provide up-to-date and accurate information on airline alliances (e.g., Star Alliance, Oneworld), airline regulations, visa requirements, and relevant geographical factors affecting travel.
• Advise clients on the most efficient and cost-effective routing, considering alternative airports, flight options, and preferred vendors.
• Maintain accurate and detailed records of all client interactions, travel bookings, and payments.
• Communicate with clients effectively through multiple channels (phone, email) to provide travel options, policy guidance, and exceptional customer service.

Required Skill Set

Location

WNS, Gate no. 4, Plant 11, next to Bharat Petrol pump, Godrej & Boyce Complex, Vikhroli West.