Customer Relationship Executive

Company Overview

Amaara Botanicals Pvt Ltd, located in Manesar, Gurgaon, has been at the forefront of crafting premium natural food, dietary supplements, and lifestyle solutions for over 12 years. With a passion for natural living and holistic well-being, we are dedicated to empowering brands worldwide through our private label and third-party manufacturing services, ensuring product excellence and integrity. Join us in our mission to promote health, wellness, and natural living globally.

Job Overview

We are seeking a Junior Customer Relationship Executive to join our dynamic team in Gurgaon. This full-time role is crucial in ensuring customer satisfaction by managing relationships and addressing concerns efficiently. The ideal candidate will leverage their skills in account management and collaboration to meet the company's high service standards and support the growth of our brand.

• Key Responsibilities : Serve as the main point of contact for assigned clients, building strong relationships and trust
• Understand clients goals and business needs; ensure our services align and add value
• Oversee onboarding and implementation processes to ensure a smooth client experience
• Monitor account health, track usage metrics, and proactively address risks or issues
• Collaborate with internal teams (sales, product, support) to deliver client success
• Respond promptly to client inquiries, resolve issues, and manage escalations professionally
• Identify upselling or cross-selling opportunities and assist in account growth
• Gather client feedback and contribute to product and service improvements
• Maintain accurate client records

Send your resume and to with the subject line Client Success Executive Application (Your Name).