CRM- Customer Relationship Executive

CRM- Customer Relationship Executive

Jhajjar

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Responsibilities :

1. CRM System Management : Administer and maintain our CRM system, ensuring data accuracy, security, and accessibility to authorized personnel.

2.Data Entry and Analysis : Input and update customer data, including contact information and interaction history. Analyze data to identify trends and opportunities for improvement.

3. Customer Segmentation : Create and maintain customer segments for targeted marketing campaigns and personalized communication.

4.Campaign Development : Collaborate with marketing and sales teams to develop and execute email marketing campaigns, newsletters, and other customer communications.

5. Automation : Implement and manage automated workflows and processes to streamline customer interactions and improve efficiency.

6. Reporting and Analytics : Generate and analyze reports to assess the effectiveness of CRM strategies and make data-driven recommendations for enhancements.

7. User Training and Support : Train employees on CRM best practices and provide ongoing support to ensure the system is utilized effectively.

8.Data Privacy and Compliance : Ensure CRM data complies with relevant data protection regulations, such as GDPR, and establish and maintain data privacy practices.

9. Customer Feedback : Collect and analyze customer feedback to improve CRM strategies and address any issues promptly.

Qualifications :

• Any one can apply.
• Proven experience with CRM software.
• Strong analytical skills and the ability to interpret data.
• Good communication and interpersonal skills.
• Detail-oriented with a focus on data accuracy and quality.
• Understanding of data privacy regulations and best practices.
• Familiarity with marketing and automation tools.
• Problem-solving mindset and a proactive approach to CRM management.

Salary 80 Thousand To 1 Lac 25 Thousand P.A. Qualification Diploma, Professional Degree, Other Bachelor Degree Key Skills Customer Relationship