Software Testing Manager

What you can look forward to as Customer Care Engineer (m / f / d) :

• Second-line support for Service Desk and OPS, special care first-line support for field test customers (FT engineers) & Thorough incident analysis
• Inter-departmental escalation of problems (R&D, hosting, customizing & integration)
• Evaluate functional analysis documents, create and maintain training documentation & Train Service Desk on new features before every major release
• Update and maintain knowledge base and service trees with known issues and guidelines
• Define customer acceptance criteria, create and update test scripts for new software features and validate new software and hardware in field test environment
• Report, follow up and escalate issues with R&D, hosting, customizing & integration & Plan and execute occasional field visits at field test customers for new software or hardware
• Approve or disapprove the release of new features, changes and hosting setup & Communicate and coordinate the extended field test rollout

Your profile as Customer Care Engineer (m / f / d) :

Skills Required

Ui Testing, Smoke, Integration, Regression