Customer Service Specialist

Key Responsibilities : Respond promptly to customer inquiries via phone, email, chat, or social media.

Assist customers with product details, order placements, returns, and refunds.

Troubleshoot and resolve product or service issues.

Document customer interactions and transactions accurately.

Escalate complex issues to higher-level support or management.

Maintain up-to-date knowledge of company products, services, and policies.

Provide feedback to the company based on customer interactions to improve service quality.

Follow up on customer requests to ensure satisfaction and retention.

Adhere to company guidelines and standards for communication and professionalism.

Skills and Qualifications :

Excellent verbal and written communication skills.

Strong problem-solving abilities and patience.

Ability to handle high-pressure situations gracefully.

Basic computer proficiency and familiarity with CRM software.

Customer-oriented mindset with empathy and active listening skills.

Ability to multitask and manage time effectively.

Prior experience in customer service or related field is advantageous.