Customer Support Specialist

Role :

Be the contact person for customers and service technicians

Administer and schedule service technicians in the field, taking into account

Product and customer knowledge as well as temporal and spatial availability

Ensure customer satisfaction through compliance with agreed service level agreements while taking into account high economic efficiency

Handle escalations

Ensure service documentation and update if necessary

Requirements : C1 English

Ability to work independently

Quick comprehension

Benefits : Buddy program

Onboarding program

Be part of Us

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place : 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.