Change Management Lead – ERP Transformation

Key Responsibilities

• Develop and execute comprehensive Change Management Plans aligned with ERP transformation goals.
• Apply a structured methodology (e.g., Prosci, Kotter, ADKAR) to lead change management activities including stakeholder engagement, impact assessments, communications, training, and readiness.
• Partner with functional leads, project managers, and business leaders to identify and manage change impacts across business units.
• Design and implement stakeholder engagement strategies to ensure buy-in from all levels of the organization.
• Build and execute communication plans to provide clear, consistent messaging about the ERP implementation.
• Lead the design and deployment of end-user training programs to ensure proper understanding of ERP processes and tools.
• Define and measure success metrics, monitor change adoption, and identify areas of resistance or risk.
• Support the creation of business process documentation, SOPs, and user manuals in coordination with the ERP implementation team.
• Facilitate change network forums, super user programs, and leadership alignment workshops.
• Provide hands-on support during key ERP milestones such as User Acceptance Testing (UAT), Go-Live, and Hypercare.

Mandatory Skills

Nice to Have

Academic Qualifications

Bachelor’s degree or the equivalent combination of education plus relevant experience, in Computer Science, Management Information Systems, Management, Business Administration, or related technical field.

Other Benefits