L3 UCCE and Release Management

Role : L3 UCCE support and Release Management

Exp : 10+ Years

Location : Remote

JD :

• Supporting Experience on Cisco UCCE / UCCX / PCCE solutions & 3rd party Call recording platforms.
• Basic Cisco ICM / CCMP / CVP / CUIC & troubleshooting.
• MACD creation knowledge in Cisco UCCE & IPT platforms.
• Have clear understanding on VOIP protocols like SIP, H.323 and MGCP. Should be aware of ITIL process.
• Have clear understanding of Cisco Voice network deployment models and should understand functioning of voice network devices.
• Knowledge and use of VOIP and Performance Management Tools and integration experience with other Tools
• Have clear understanding on Telecom infrastructure protocols like ISDN and analogy signalling.
• Should be ready to work in 24 / 7 business support environment
• Should be having experience on Cisco Voice platform.
• Should be having work experience on CUCM / UCCE / UCCH / CVP platforms
• Should have strong verbal & written communication skills
• Work & Coordinate with Third Party Providers to assist in Problem resolution of telecommunication Problems & OEMs for incident resolution.
• Performs advanced remote / on site troubleshooting activities encompassing system design issues, upgrade plans, creation of technical product documentation, up gradation & site coordination.
• Act as a point of contact for all service delivery issues / pending work / escalations
• Provide team support and process improvements through individual contributions
• Maintain and Update Knowledge Base and documentation & Initiate and implement processes improvements.
• Excellent communication and conversation skills (Verbal and Written), Strong analytical and problem solving skills.
• UCCE or PCCE Email & Voice communication skills & teamwork. Power point presenation / preparation and should be good in excel related Analytics.
• 8-12 years of experience in Cisco UC, UCCE, Voice gateway, call management, Webex, CVP, VMware, patch management, release management