Customer Success Leader

About Us

We’re Orbital — one of the fastest-growing sales AI startups. Based in New York City and Hyderabad, we’re building cutting-edge AI for go-to-market teams. With $4.5M in funding from Silicon Valley investors, Orbital is a platform that helps sales teams sell 10x faster to SMBs using AI agents. Today, we’re trusted by Fortune 100 companies and startups alike.

Orbital was originally founded in 2022 by Ani Kunaparaju and Riley Soward, who split their time between New York City and Hyderabad. We have a fun, in-person culture, and a rapidly growing team around the world.

About the Role

You’ll own customer outcomes end-to-end. This role leads our CSM team, manages key accounts, and builds the systems that make our customer experience consistent and scalable. If you enjoy solving problems, creating structure, and working closely with Sales and Product, this role is for you.

What You’ll Do

You’ll work directly with our founders and team on the following :

• Lead and mentor a team of CSMs;

handle escalations and guide account strategy.

What We’re Looking For

Additional Perks