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Customer Service Executive
ConfidentialThane, Navi Mumbai, Mumbai7 days ago
Job descriptionExcellent verbal and written communication skills in English and local languages. Proficiency in using CRM software and Microsoft Office Suite. Strong problem-solving skills and ability to work under pressure. Ability to empathize with customers and handle difficult situations calmly. Basic knowledge of customer service principles and practices.
We are seeking a dynamic Customer Service Executive to join our team in India. The ideal candidate will have 0-5 years of experience in customer service and will be responsible for ensuring excellent customer satisfaction through effective communication and problem resolution.
Responsibilities
- Handle customer inquiries and provide accurate information regarding products and services.
- Resolve customer complaints in a timely and efficient manner.
- Maintain a high level of professionalism and customer satisfaction.
- Document all customer interactions in the CRM system.
- Collaborate with team members to improve service delivery and customer experience.
Skills and Qualifications
Skills Required
crm software, Data Entry, Problem Solving, Customer Support, Bpo Operations
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Customer Service Executive • Thane, Navi Mumbai, Mumbai
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