Desktop Support Specialist

SISL GlobalKottayam, IN

6 days ago

Job description

Shift Timings : 7 : 00 am TO 15 : 00 pm IST

Key Responsibilities :

Provide second-level technical support for desktop / laptop hardware, software, and peripheral

issues.

Diagnose and resolve advanced technical issues escalated from the L1 support team.

Install, configure, and maintain operating systems, software applications, and system updates.

Perform root cause analysis to identify recurring technical problems and develop solutions.

Excellent in troubleshooting break / fix issues of windows and mac computers

Assist with network connectivity issues, including LAN / WAN, Wi-Fi, and VPN.

Collaborate with IT team members on projects, upgrades, and implementations.

Maintain accurate records of work performed, issues, and resolutions using the company's

ticketing system.

Provide remote support and troubleshooting for users working from home or in the field.

Train and mentor junior support technicians as needed.

Ensure compliance with IT policies, security protocols, and best practices.

Perform routine maintenance and inspections to ensure optimal performance of equipment

Build and maintain strong relationships with end users and ensure user satisfaction

Qualifications :

Associate's or bachelor’s degree in information technology, Computer Science, or related

field, or equivalent work experience.

2-4 years of experience in a desktop support or similar role.

Strong knowledge of Windows and Mac operating systems.

Proficiency with Microsoft Office Suite and other common software applications.

Experience with Active Directory, group policies, and user account management.

Familiarity with remote desktop tools and support software.

Excellent problem-solving and analytical skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support

Technician (MCDST) are a plus

Create a job alert for this search

Desktop Support Specialist • Kottayam, IN

Related jobs

Promoted

Technology Support Specialist

Randstad EnterpriseAlleppey, Republic Of India, IN

Job Summary : Technology Support Analyst / Technology Analyst.The Service Level Support Professional is responsible for managing and resolving VMS-related case management tickets, coordinating with ...Show moreLast updated: 1 day ago

Promoted

Desktop Support Specialist

SISL GlobalKochi, IN

Shift Timings : 7 : 00 am TO 15 : 00 pm IST.Provide second-level technical support for desktop / laptop hardware, software, and peripheral. Diagnose and resolve advanced technical issues escalated from th...Show moreLast updated: 6 days ago

Promoted

Azure Virtual Desktop

ConfidentialBhubaneswar, Kolkata, Cochin / Kochi / Ernakulam

Consult, design, implement, and support.Deploy, configure, and maintain.Azure Virtual Desktop and Windows 365 environments. Windows client and server images.MSIX App Attach and third-party tools.Pro...Show moreLast updated: 2 days ago

Promoted

Desktop Support Engineer

ConfidentialCochin / Kochi / Ernakulam

We are seeking a Desktop Support Engineer to join our team in India.The ideal candidate will be responsible for providing technical support to end-users, ensuring that their desktop systems and app...Show moreLast updated: 17 days ago

Promoted

MS D365 BC Senior Support Specialist

Sikich IndiaKottayam, IN

MS D365 BC Senior Support Specialist.D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements....Show moreLast updated: 1 day ago

Promoted

Linux System Administrator (AWS Specialist)

MGT-COMMERCE GmbHAlappuzha, IN

Do you live and breathe Linux? Do you enjoy building and managing servers in the cloud?.Linux-focused System Administrator. AWS infrastructure and keep systems running at peak performance.Setting up...Show moreLast updated: 30+ days ago

Promoted

Desktop Support Engineer / IT Support Specialist

ConfidentialIndia, Cochin / Kochi / Ernakulam

Recruiting for a scheduled commercial Bank'.We are seeking a skilled and customer-focused On-Site Desktop Support Engineer / IT Support. Specialist to provide technical assistance and support for en...Show moreLast updated: 19 days ago

Promoted

System Integration Specialist

Alp Consulting Ltd.Alappuzha, IN

AI Automation & Integration Developer.AI Automation & Integration Developers.You’ll design and implement automation workflows using. APIs and enhancing business productivity with AI-driven solutions...Show moreLast updated: 14 days ago

Promoted

IT Application Specialist (MoveIT)

SynechronKochi, IN

MoveIT and Managed File Transfer (MFT).Immediate joiner or can join in 30 Days.We are seeking a highly skilled.Application Configuration Specialist. Managed File Transfer (MFT) solutions, particular...Show moreLast updated: 15 days ago

Promoted
New!

L2 Desktop & Networking Support Engineer

QpiAIKochi, IN

The L2 Desktop & Networking Support Engineer is responsible for providing advanced technical support for end-user systems, network operations, IT infrastructure, and security controls.This role inv...Show moreLast updated: 7 hours ago

Promoted

Desktop Support Engineer

financial.com AGKochi, Kerala, India

Agile and communicative working environment with a stylish office at Kochi Infopark.Employment contract with a financially stable company of German origin. Short and fast decision-making processes h...Show moreLast updated: 17 days ago

Promoted

Contact Center support Engineer

Numeric TechnologiesKottayam, IN

Design, configure, and maintain enterprise voice and telephony systems (e.Genesys, Vonage, Amazon Connect, Nice inContact). Experience & Strong functional knowledge on Salesforce Service Cloud, CTI ...Show moreLast updated: 15 days ago

Promoted

IT Help Desk Specialist

Verdantasmount, kerala, in

Join Verdantas – A Top #ENR 81 Firm,.We’re looking for a proactive and tech-savvy IT Helpdesk Specialist to join our Pune team. In this role, you’ll be the first line of support for our employees, r...Show moreLast updated: 1 day ago

Promoted
New!

Lansweeper Support Specialist

AVASO Technology Solutionsalappuzha, India

Job Opportunity : Lansweeper Support Specialist.Location : Bengaluru / Mohali, India.Employment Type : Full-Time Employment. AVASO Technology is a global leader in providing IT solutions and services, ...Show moreLast updated: 20 hours ago

Promoted

Desktop Publishing Specialist

EmeritusKottayam, Republic Of India, IN

About Emeritus : Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world.It ...Show moreLast updated: 1 day ago

Promoted

Technical Advisor - Kernel Networking

WatchGuard TechnologiesAlappuzha, IN

Core skills required : Linux Kernel, Network device driver development, Linux internals, Networking stack.Good to have : Data plane development kit (DPDK) and Vector Packet Processor (VPP).You are a...Show moreLast updated: 24 days ago

Promoted

MS D365 BC Support Specialist

Sikich IndiaKochi, IN

D365 Business Central (BC) team to provide functional and / or technical support to end users, troubleshooting system issues, and assist with system enhancements. The ideal candidate will have hands-o...Show moreLast updated: 1 day ago

Promoted

Ms D365 Bc Support Specialist

Sikich IndiaErnākulam, Republic Of India, IN