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Senior KAM Executive- IJP

Senior KAM Executive- IJP

ConfidentialBengaluru / Bangalore, India
9 days ago
Job description

Job Description : Role Overview

The Key Account Management team at LeadSquared plays a vital role in ensuring

customer success, retention, and growth. As aSenior Executive - KAM, you will

be responsible for managing high-value customer relationships, driving adoption

of our solutions, and unlocking growth opportunities within your portfolio.

This role requires a strong balance of relationship management, commercial

acumen, and project delivery skills, making it an exciting opportunity for

professionals in South Africa who enjoy building long-term customer

partnerships.

Key Responsibilities

  • . Own and manage a portfolio of key customer accounts, ensuring satisfaction,

retention, and revenue growth

  • . Build strong relationships with decision-makers and senior stakeholders in
  • each account

  • . Understand customer business processes and objectives, translating them
  • into actionable success plans

  • . Oversee onboarding, product implementation, and configuration to align with
  • customer needs

  • . Proactively identify upsell and cross-sell opportunities to drive account
  • expansion

  • . Monitor account health and address risks related to renewals or adoption
  • . Collaborate closely with internal teams (product, engineering, sales) to
  • ensure seamless customer experience

  • . Report on account performance, growth opportunities, and customer insights
  • to leadershipQualifications

  • . Bachelor's Degree (Business, IT, or related field) or equivalent experience
  • in the software / SaaS industry

  • . 2-4 years of experience in Key Account Management, Customer Success, or
  • Project Delivery within ERP, CRM, or SaaS applications

  • . Hands-on experience in solution implementation or business application
  • deployment

  • . Strong communication and relationship management skills, with experience
  • engaging C-level stakeholders

  • . Commercial awareness with a track record of meeting retention and growth
  • targets

  • . Ability to work independently and collaboratively across diverse teams
  • Skills Required

    solution implementation , Project Delivery, Key Account Management, Customer Success

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    Senior Executive • Bengaluru / Bangalore, India

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