Key Account Manager

Functional Title : Stylist & Storyteller Department : Retail PURPOSE : To embody and promote Good Earth style, that is equally Indian and global, heritate and contemporary. This role goes beyond sales, it is about being a stylist and storyteller who inspires customers with the art of living beautifully, weaving product stories into experiences that resonate with their lifestyle and home. RESPONSIBILITIES : Guest Experience Act as a fashion or home style advisor and storyteller, interpreting Good Earth’s collections into meaningful, aesthetic recommendations for guests. Build long term relationships that prioritize genuinely building trust over transction value. Consultative selling and storytelling-led engagement. Share product stories that highlight craftsmanship, design inspirations, and cultural roots. Understand client needs, preferences, and lifestyle, and translate them into tailored solutions for their home. Develop and maintain Visual Merchandising (VM) displays in the Fashion or Home category to reflect the brand’s storytelling and aesthetic standards. Business & Operations Responsibility Own monthly category sales and insight reports. Build and nurture relationships with both new and repeat clients, turning them into loyal advocates of the brand. Monitor and analyze category performance, proactively suggesting solutions for gaps in sales or customer engagement. Keep a close check on inventory availability, stock-outs, and replenishment needs to ensure seamless customer journeys. Support operational excellence of the Fashion or Home section in every way that enhances the guest experience. Collaboration Inspire and lead by example through positive energy, performance, style and creativity. Maintain excellent working relationships with colleagues, business, marketing, and support teams. Collaborate with the Visual Merchandising team to ensure your category reflects seasonal stories and brand campaigns. CANDIDATE PROFILE : Background in luxury retail, styling, or interior / home décor advisory preferred. Strategic thinking aesthetic sensitivity and love for craft Digital fluency (CRM systems, WhatsApp clienteling, analytics tools) Strong storytelling ability to connect product narratives with customer aspirations. Passion for design, craftsmanship, and lifestyle aesthetics. Excellent interpersonal, communication, Styling and consultative selling skills. Positive, self-motivated, and able to thrive in a boutique luxury retail setting.