Domestic BPO

Key Responsibilities :

• Handle inbound / outbound customer calls (or chat / email) regarding product or service queries.
• Provide accurate information and resolve issues efficiently.
• Maintain a professional tone and ensure first-call resolution wherever possible.
• Escalate unresolved issues to senior support teams or supervisors.
• Update customer records and interactions in the system accurately.
• Meet daily / weekly performance metrics such as call quality, resolution time, and customer satisfaction.
• Follow standard operating procedures and adhere to company policies.

Required Skills & Qualifications :

Skills Required

Ms Office, Typing Skills, Problem Solving, Crm