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Front Office Executive
Front Office ExecutiveAccorHotel • Hyderabad, Telangana, India
Front Office Executive

Front Office Executive

AccorHotel • Hyderabad, Telangana, India
20 days ago
Job description
  • Responsible for daily administration meeting and greeting dealing with guests queries and complaints and booking rooms. visitors
  • Maintain high standards of customer services at the Reception desk so that customers expectations are consistently exceeded.
  • Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
  • Any matter which may affect the interests of  the hotel  should be brought to the attention of the Management.
  • Provide effective support to the team to enable them to provide effective and efficient services.
  • Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
  • Identify optimal cost-effective use of the resources and educate the team on the same.
  • Ensure quality and appropriateness of customer service provided.
  • To maintain Front Office logbook and shift reports.
  • Respond to inquiries and resolve problems in an effective manner.
  • Ensure all guests receive a swift smooth professional and friendly check in and check out
  • Ensure quality in all aspects of the job.
  • Maintain record of all banquets and any other functions in the hotel.
  • Liaise with other departments for the resolution of day-to-day administrative and operational issues.
  • Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
  • Liaise with Housekeeping for the Room Status.
  • Handle additional responsibilities as and when delegated by the Management.
  • Qualifications :

    Diploma / Degree in Hospitality Management or related course.

    Consistently offer a professional and friendly greeting and provide engaging service

    Strong interpersonal and problem-solving abilities

    Remote Work : No

    Employment Type : Full-time

    Key Skills

    Anti Money Laundering,Arabic Speaking,Administration,HR Reporting,Billing,Import

    Experience : years

    Vacancy : 1

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    Front Office Executive • Hyderabad, Telangana, India

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