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Assistant Manager in Customer Support
CONNECTING 2 WORKThiruvananthapuram, Kerala, India18 hours ago
Job descriptionAct as a point of contact for customer inquiries, complaints, and service requests. Ensure timely resolution of customer issues while maintaining a high level of satisfaction. Provide guidance to customers on the proper use of IT products and services. Maintain and update customer interaction records in CRM systems. Gather customer feedback and provide insights to improve IT services. Bachelor's degree in IT, Computer Science, or a related field (preferred). 1-3 years of experience in IT support or customer service. Strong troubleshooting skills in Windows, macOS, and networking environments. Excellent verbal and written communication skills. Customer-focused mindset with problem-solving abilities. Knowledge of IT ticketing systems and CRM software is a plus. Ability to work in a fast-paced environment and handle multiple tasks effectively.
Responsibilities : IT Support :
- Provide first-line technical support for hardware, software, and network issues.
- Diagnose and resolve IT-related problems via phone, email, or in person.
- Install, configure, and update software and hardware as needed.
- Maintain IT documentation, including system configurations and troubleshooting guides.
- Collaborate with IT teams to ensure smooth system operations and escalate complex issues when necessary.
Customer Relations :
Qualifications & Skills :
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Customer Support • Thiruvananthapuram, Kerala, India
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