ServiceNow Architect

Senior Architect

We are seeking a highly experienced ServiceNow Senior Architect with a strong background in AI / ML technologies to lead the design, architecture, and implementation of ServiceNow solutions integrated with AI-driven capabilities. You will drive strategic initiatives to enhance automation, predictive analytics, virtual agents, and intelligent workflows across the enterprise.

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Key Responsibilities :

• Lead the end-to-end architecture and design of ServiceNow solutions across ITSM, ITOM, HRSD, CSM, or other modules, with an emphasis on AI / ML integration.
• Design and implement AI-powered workflows, including predictive intelligence, virtual agents, AIOps, and machine learning solutions within the ServiceNow ecosystem.
• Collaborate with cross-functional teams to identify automation opportunities and optimize business processes using ServiceNow and AI.
• Define and document ServiceNow architecture standards, patterns, and best practices aligned with enterprise IT strategies.
• Provide technical leadership and mentoring to ServiceNow developers and platform engineers.
• Lead complex platform upgrades, migrations, and custom integrations with other systems and tools (e.g., AI services from Azure, AWS, GCP).
• Ensure compliance with data security, privacy, and governance policies, especially with AI-based implementations.
• Evaluate and integrate GenAI capabilities (e.g., ServiceNow Now Assist, GenAI integrations) to enhance user experience and operational efficiency.
• Stay updated on ServiceNow and AI / ML roadmap developments, and recommend new features, plugins, or capabilities that align with business goals.

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Required Skills and Qualifications :