Software Support Associate

We are looking for a dedicated and technically inclined Software Support Associate to join our team. The ideal candidate will provide exceptional customer support, resolve technical issues efficiently, and contribute to improving our processes and systems. This role requires strong problem-solving skills, a customer-centric mindset, and the ability to adapt to new technologies.

As a Software Support Associate, you will be responsible for troubleshooting technical issues raised by clients via email, chat, and calls, using relevant FAQs, help articles, and internal knowledge bases. You will also analyze trends, identify recurring issues, and proactively suggest solutions to improve customer experience and operational efficiency.

Responsibilities :

• Develop a thorough understanding of the assigned processes and systems.
• Resolve technical issues raised in the CRM tool by leveraging relevant FAQs, help articles, and

internal documentation.

process-related problems.

Required Skills & Experience :

environment.

If you're interested in this opportunity, please take a moment to fill out our Candidate Information Form to help us get to know you better.