This job offer is not available in your country.

Zinnov - Senior Software Support Engineer - LIMS

ZINNOV MANAGEMENT CONSULTING PRIVATE LIMITEDHyderabad

25 days ago

Job description

Position : Senior Software Support Engineer

Experience : 5- 8 Years

Location : Hyderabad, India

Job Summary :

We are seeking a highly skilled and experienced Senior Software Support Engineer with 5- 8 years of experience in a distributed support environment. The ideal candidate will be a technical expert with a strong background in providing Tier 1 and Tier 2 production support.

You will be responsible for diagnosing and resolving complex application issues, driving process improvements through automation, and acting as a key point of escalation. This role requires exceptional troubleshooting skills, a deep technical understanding of relational databases and logging tools, and the ability to mentor junior engineers while maintaining a strong customer-centric focus.

Key Responsibilities :

Provide expert-level Tier 1 and Tier 2 production support, meticulously prioritizing the workload and escalating complex technical problems to the next level of expertise as appropriate.
Diagnose, address, and follow up on LIMS (Laboratory Information Management System) application issues by analyzing system logs, application logs, and stack traces.
Perform comprehensive root-cause analysis (RCA) on recurring issues to identify underlying problems and implement permanent solutions or workarounds.
Drive continuous process and automation improvements to optimize the support lifecycle, reducing manual effort and improving efficiency.
Build and maintain a comprehensive knowledge base with detailed "How-To" and troubleshooting articles for both end-users and the support team.
Initiate and lead technical design discussions within and across technical teams to improve application stability and supportability.
Investigate and resolve issues by analyzing code, identifying root causes, and implementing temporary or permanent solutions.
Participate in the on-call application production support rotation to ensure 24 / 7 system availability.

Required Skills & Qualifications :

7+ years of professional experience as an Application Support Specialist in a distributed team environment.

Excellent verbal, listening, and written communication skills for effective collaboration and client interaction.

Advanced troubleshooting abilities and strong collaboration skills with the ability to mentor and guide junior engineers.

Expertise with relational databases (e.g., Oracle, MySQL) and advanced SQL skills for data validation and issue resolution.

Proven experience with ticketing software and workflows (e.g., Salesforce CRM, Jira ServiceDesk, or ServiceNow), including implementing and improving automation functionality.

Expertise with logging tools like Splunk, as well as deep knowledge of operating systems and application log analysis.

Hands-on experience with API testing tools such as Postman, Insomnia, or cURL.

A Bachelor's degree in Engineering, Computer Science, Management Information Systems, or equivalent years of industry experience.

Preferred Skills :

Experience with scripting languages like Python or Bash for automation tasks.

Familiarity with monitoring tools like Prometheus or Grafana.

Knowledge of ITIL framework and service management best practices.

(ref : hirist.tech)

Create a job alert for this search

Senior Software Engineer • Hyderabad