Manager, SAP Reporting & Analytics

Responsibilities

• Take full ownership of all activities and resources related to the ZICC SAP BASIS organization.
• Stay current on emerging technologies and assess best-fit solutions to meet Zoetis' evolving ERP needs.
• Define protocols for cross-functional collaboration, ensuring seamless design, build, implementation, and ongoing operations of SAP applications.
• Collaborate with ITS peers to determine requirements for global system deployments and ensure optimal system availability, performance, and continuity.
• Engage with hosting service providers and internal infrastructure teams to implement documentation, backup, disaster recovery, and system recovery solutions.
• Host and manage regular status reviews with external service providers regarding ticket statuses, maintenance schedules, root cause analysis for disruptions, and impacted SLAs.
• Support technical emergency resolution efforts, coordinating resources across disciplines to minimize business impact.
• Develop and maintain technical operations procedures (TOPs).
• Provide BASIS support for new SAP projects, upgrades, and migrations.
• Conduct performance tuning, job monitoring, and routine system health checks.
• Oversee regular high availability and disaster recovery testing and execution.
• Ensure compliance with company policies, SOPs, FDA / global regulatory guidelines (including cGMP / cGLP / cGCP), and environmental standards.
• Support internal audits and ITGC testing related to Zoetis SOX obligations.

Position Responsibilities

ResponsibilityPercent of TimeProblem-solving and troubleshooting.20%Technical expertise and proficiency in SAP BASIS.40%Managing reporting team, coaching, and mentoring new team members.25%Adherence to Zoetis standards, continuous improvement, and best practices.15%

Organizational Relationships

Education and Experience

Education :

Experience :

Technical Skills Requirements

Physical Position Requirements

Skills Required

Sap Basis Administration, Sap Ecc