configuration for new joiners on laptop / MacBookInstalling and Configuring Systems : Setting up computer hardware, software, networks, printersTroubleshooting and Diagnosing Issues : Identifying and resolving technical problems with hardware, software, and networks.Providing Technical Support : Assisting end-users with technical issues, either in person or remotelyTroubleshooting Microsoft product including Outlook, Excel, Word, PowerPoint, OneNote & OnedriveApple MacOS End-user support.Good Knowledge of networks, protocols, and IT securityDell, HP Laptop & Apple MacBook Hardware's issues troubleshooting.Installing, Managing, and Configuration Windows / MAC Operating SystemNexthink, SCCM , Beyond trust tool support for remote user'sTicketing tool knowledge of Service nowEscalate issue with L2 / L3 if issue not resolved.Providing support on call, Microsoft teams and mailSkills Required
Technical Specialist, Cloud, Sccm