Quality Management Senior Manager-Quality

Company Description

About Sopra Steria

Sopra Steria, a major Tech player in Europe with 50,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2024, the Group generated revenues of €5.8 billion.

Job Description

The world is how we shape it.

Role Overview

We are seeking a dynamic and experienced Six Sigma Black Belt to lead and drive continuous improvement initiatives within our Banking BPS delivery operations.

The ideal candidate will have a proven track record in Banking BPS environments, preferably with experience supporting a UK savings bank.

This role demands strategic thinking, mentoring capabilities, and the ability to implement a robust CI framework across a 400-member process team.

Key Responsibilities

Conceive, design, and implement a comprehensive Continuous Improvement (CI) framework for a 400+ FTE process, aligned with Banking BPS delivery goals.

Lead and support Six Sigma Black Belt projects with measurable impact on operational efficiency and quality.

Train and mentor Green Belt and Yellow Belt candidates, fostering a culture of Lean Six Sigma excellence.

Define and drive a capability development roadmap for the year, ensuring team readiness and skill enhancement.

Own and deliver a firm savings target for the year through CI initiatives and process optimization.

Collaborate with cross-functional teams and client stakeholders to identify improvement opportunities and ensure successful project delivery.

Critical Skills & Experience

Certified Six Sigma Black Belt with hands-on experience in Banking BPS.

Prior exposure to UK savings bank processes is highly desirable.

Strong track record of delivering cost savings and efficiency gains through CI projects.

Experience in training and mentoring Green and Yellow Belt professionals.

Ability to design and deploy CI frameworks at scale.

Excellent communication, stakeholder management, and analytical skills.

Ability to work collaboratively with cross-functional teams

Knowledge and experience in process automation and transformation

Total Experience Expected : 10-16 years

Qualifications

Lean Six Sigma Certification (Black Belt)

Experience in UK financial services or savings bank operations

Additional Information

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.

Skills Required

Process Automation, Six Sigma Black Belt, Lean Six Sigma