Head of Strategic CRM Programs

Role Purpose

This role is responsible for running all Card One platform programs across Strategic, Mode 1, Mode 2 and Regulatory & Compliance programs. This includes multiple business projects, IT projects, Security initiatives and projects from multiple forums such as CEC / ORMC / ERMC / ATR / Regulatory etc.

Role Accountability

• Program Ownership – Lead end-to-end delivery of Card One projects across strategic, regulatory, Mode 1, and Mode 2 tracks.
• Technology Leadership – Define and drive technology roadmap across diverse Card One applications using modern frameworks and tools (e.G., APIs, CI / CD, AI / ML, RPA).
• Strategic Execution – Deliver on key Card One platform priorities aligned to organizational objectives.
• People Management – Lead a hybrid team of FTE and vendor staff with strong focus on productivity, coaching, and coordination.
• Budget Oversight – Plan and manage Capex / Opex budgets, ensuring financial discipline and on-time procurement processes.
• Vendor Governance – Oversee multiple SI and OEM partners;

manage RFPs, contracts,and vendor risk controls.

lead CXO reviews and support audits.

Measures of Success

Technical Skills / Experience / Certifications

Competencies critical to the role

Qualification