Lead - IT Engineering Services

Company Description

Company Description

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.

There’s another option. Freshworks. With a fresh vision for how the world works.

At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world.

Fresh vision. Real impact. Come build it with us.

Job Description

• As a Lead – IT Engineering Services , you will play a pivotal role in architecting, developing, and maintaining scalable solutions within Salesforce to support core business functions. This role focuses primarily on Salesforce platform development, Apex programming, and system integration, while also leveraging Python as a supporting language where applicable.
• You will work closely with business stakeholders, Salesforce administrators, and cross-functional engineering teams to implement robust solutions, streamline processes, and ensure system scalability, reliability, and performance. This hands-on technical role centers on building scalable Salesforce-based solutions and seamless integrations.

Salesforce Development : Lead the development of scalable solutions using

Apex, Lightning components, and Salesforce platform capabilities

(Workflows, Flows, Process Builders)

and external systems using REST APIs or platforms like MuleSoft.

Python (preferably with Django) for non-Salesforce systems.

retrieval and manipulation across integrated platforms.

ensure smooth deployment and monitoring of platform enhancements.

configurations, Apex code, and integrated systems.

Key Performance Indicators (KPIs) :

limits)

practices for coding and code coverage

Qualifications

Skills Pre-requisite :

Components (LWC / Aura), Salesforce APIs

third-party systems using RESTful APIs or iPaaS platforms like MuleSoft

Django / Flask, used primarily for backend automation or supplementary

services

performance tuning

solutions

for integrated data platforms

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.