Operations Manager - Reconfirmations

Job Title : Operations Manager – Reconfirmations

Department : Operations

Location : India

Reports To : Regional Operations Manager – Back Office (Sarika Arya)

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Job Summary

We are seeking an experienced and detail-oriented Operations Manager to lead and enhance our Reconfirmation process within the travel industry. This role ensures both system and team performance are optimized to meet service standards and KPIs. The manager oversees daily reconfirmations across India and Brazil hubs, drives team development, and acts as the second point of escalation for reconfirmation issues.

The ideal candidate will bring a strong operational background, a proactive 'can-do' attitude, and experience managing large, multicultural teams. You will be responsible for leading a team handling high-volume, routine tasks, ensuring accurate and timely reconfirmations, and fostering collaboration across departments.

If you thrive in a fast-paced environment, are data-driven, and enjoy building streamlined workflows that elevate team performance, this is the opportunity for you.

Key Responsibilities

Process Efficiency

• Oversee daily reconfirmation workflows across manual and automated processes.
• Ensure reconfirmation processes are optimised for automation, speed, accuracy, and scalability.
• Monitor HCN Hub performance and escalate systemic issues as needed.

Team Management

Hub Performance & Optimisation

Escalation & Issue Resolution

Cross-Functional Collaboration

Requirements

Skills & Experience

Benefits

Quarterly Performance Bonus

Skills Required

Team Management, Process Improvement, Automation, Operations Management, performance metrics, Collaboration, Documentation, Problem-solving