Process Improvement Senior Specialist

Specific accountabilities :

Map, formalise and follow-up on processes associated with particular objectives or activities.

Identify and measure key performance indicators to evaluate process effectiveness and efficiency.

Identify and support process improvement opportunities.

Develop and promote tools and techniques to increase process efficiency and improve performance.

Develop, implement and maintain a performance measurement and reporting system.

Promote a process-based, customer-focused and performance-driven culture throughout the organization.

Prepare, coordinate and follow up Internal Quality Audit Plan and External Audits.