Process Excellence Specialist Lead

Position Summary :

We are seeking a seasoned Process Excellence Specialist Lead responsible for driving operational excellence, continuous improvement, and process innovation within a shared services environment. This role is instrumental in fostering a culture of collaboration, data-driven decision-making, and efficiency across business functions.

The ideal candidate should have a strong background in Lean Six Sigma methodologies, be passionate about improving business processes, and possess the ability to lead cross-functional initiatives. Experience in service-oriented industries or insurance domains is advantageous.

Key Responsibilities :

Champion a Continuous Improvement (CI) Culture

Lead Kaizen, process standardization, Lean Six Sigma training, and project implementation.

Data Analysis & Reporting

Collect data, prepare analytical reports, and support data-driven improvement decisions.

Change Management

Serve as a change agent; identify inefficiencies and collaborate with delivery teams to eliminate waste and variation.

Performance Metrics Oversight

Monitor Balanced Scorecards, KPIs, and service level metrics; recommend corrective actions where necessary.

Training & Development

Design and deliver training modules to improve business process proficiency and excellence.

Coaching & Mentorship

Guide team leaders and process owners on using Lean tools and methods for future-state implementation.

Lead Strategic Initiatives

Execute PEX projects using DMAIC / Lean to drive measurable improvements.

Project Impact Evaluation

Ensure proper change management and benefit realization across operational sites.

Cross-Functional Collaboration

Work closely with internal and external stakeholders to support shared goals and improvement plans.

Required Qualifications :

Bachelor’s degree (any stream); Postgraduate preferred

Lean Six Sigma Certification – Green Belt or Black Belt (Mandatory)

Additional certifications in Project Management (PMP / Prince2) are a plus

8+ years of total industry experience with at least 3 years in process excellence roles

Experience with DMAIC / DMADV, internal controls, finance operations, and data visualization

Prior exposure to service delivery / insurance domain is a strong advantage

Key Skills :

Excellent communication, analytical, and problem-solving skills

Hands-on experience with tools like Excel (Advanced), PowerPoint, Visio, Minitab, Power BI

Strong proficiency in 5S, TPM, and Lean Six Sigma methodology

Ability to lead transformation projects and engage cross-functional teams

Comfortable working in a dynamic hybrid environment and flexible shifts

Other Notes :

This role is designed for professionals with leadership potential in a support function or CoE environment.

Flexibility to travel (if required)

The description is not exhaustive; additional responsibilities may be assigned as required.