L1 – Support Executive

Competence

Minimum

2+ years of working experience

as a technical support executive

Sound knowledge of Drone Operations and Aerial Data Management.

Experience in GIS / Photogrammetry tools (preferred).

Knowledge of cloud-based platforms (AWS / Azure / GCP).

Strong understanding of data verification and quality assurance processes

Education

Education : B.Tech degree in Computer Science, Electrical, Information Technology, Electronics, or related discipline.

Key Responsibilities

Operational Coordination

Serve as the single point of contact (SPOC) for all coordination between Project In-charge and onsite teams under guidance of Project In-charge.

2 Platform Administration

Manage user access, role assignments, and configuration settings on the deployed software Application / platform.

3 Data Verification & Quality Assurance

Verify the quality of all drone-captured raw data and processed outputs and generate the reports from already developed System.

4 Issue Tracking & Resolution

Record and monitor all issues reported by end-users.

5 Reporting & Documentation

Prepare periodic operational and performance reports.

Maintain updated records of operations, communications, and platform activities

Knowledge

Good understanding of software development lifecycle (SDLC) and electrical systems / project execution.

Skills

Exposure to client interaction and requirement gathering.

Able to draft technical proposals, based upon raw requirements.