Managed Services Team Lead

About the Role :

We are looking for an experienced and dynamic AMS Manager (HCM) to lead and manage the

Application Management Services (AMS) team. The successful candidate will be

responsible for ensuring smooth operation and continuous improvement of application

services for the clients. The AMS Manager will oversee the delivery of high-quality

support, enhancements, and optimization capabilities, ensuring applications meet

business needs and performance standards.

Key Responsibilities :

• Lead and manage a team of AMS consultants to deliver AMS services across

various enterprise clients.

ensuring service-level agreements (SLAs) and key performance indicators (KPIs)

are consistently met.

of AMS account plan.

issues, both internally and with clients.

incidents, and improve system stability and performance.

level, Product team, Integration team and Amplify team, to ensure alignment

with business goals.

patches, and troubleshooting.

opportunities for improvement.

plan.

team.

Key Requirements :

stakeholders like CXOs will be an added advantage.

advantage.

datasets, validate data, and use tools like MS Excel and Project management

tools.

systems.