Operations Team Lead

We're Hiring : Team Lead – Operations (International Customer Support)

Open Positions : 16 Joining : Immediate

About the Role : We’re looking for dynamic and experienced Team Leads to manage international sales operations. This role demands strong leadership, excellent communication skills, and the ability to drive performance in a fast-paced environment.

Key Responsibilities :

Lead and manage a team handling international voice / email / chat support

Monitor performance metrics and ensure SLA adherence

Coach and mentor team members for continuous improvement

Handle escalations and ensure customer satisfaction

Collaborate with cross-functional teams to streamline operations