This job offer is not available in your country.
Senior Business Insights Manager
TaskUsBangalore, IN22 hours ago
Job descriptionDefine and lead enterprise transformation programs focused on cost reduction, process efficiency, and quality improvement across global BPO operations. Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics (CSAT, FCR, etc.). Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions (quality assurance, workforce management, fraud detection, content moderation, etc.). Partner with internal data science, product, and engineering teams to develop AI / ML solutions, PoCs, and production-grade deployments. Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI. Manage complex transformation roadmaps with agile governance, stakeholder alignment, change management, and risk mitigation. Drive organizational maturity in digital transformation, citizen development, and AI literacy. Lead CoE (Center of Excellence) for AI-augmented operations and continuous improvement. Bachelor’s degree in Engineering, Computer Science, or a related field (Master’s preferred). Six Sigma Black Belt certification (mandatory). 12+ years of experience in BPO / KPO / Shared Services , with proven ownership of large-scale transformation projects. 5+ years of experience leading AI / ML initiatives , with demonstrable understanding of model lifecycle, deployment, and AI governance. Proficient in tools like Python, SQL, Power BI / Tableau, and exposure to AI platforms (Azure AI, AWS SageMaker, Google Vertex AI, or OpenAI APIs). Strong command over automation technologies (RPA tools like UiPath, Blue Prism, or Power Automate). Deep understanding of BPO metrics and operational challenges in domains like CX, F&A, Risk, and Content Operations. We ARE looking for : A practitioner who has utilized the Six Sigma Black Belt methodology to drive significant, measurable improvements in a BPO environment. The candidate must show a strong emphasis on operational delivery / improvement. We are NOT looking for : Candidates whose main experience is as a Six Sigma Trainer or Program Manager focused purely on certification or curriculum. Strategic thinker with a bias for action and problem-solving mindset. Strong leadership presence with ability to influence C-level stakeholders. Excellent communication and storytelling skills, especially in presenting data-backed recommendations. Comfortable operating in fast-paced, ambiguous, and matrixed environments.
Key Responsibilities
Process Reengineering & Six Sigma
- Apply Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
- Conduct value stream mapping, RCA workshops, and process simulations to uncover optimization opportunities.
- Develop and track transformation KPIs like AHT, TAT, Idle Time, Utilization, Attrition, and Forecast Accuracy.
Strategic Transformation Leadership
AI / ML-Driven Innovation
Cross-functional Program Execution
Capability Building & Change Management
Required Qualifications
Critical Clarification on Six Sigma Black Belt Experience :
The Black Belt certification is being prioritized because it signifies a deep, practical understanding and proven track record of process adherence, rigorous process improvement, and tangible operational results.
Preferred Traits
Create a job alert for this search
Senior Manager • Bangalore, IN
Related jobs![Analyst - Data Management [T500-12965]](https://cdn-logos.talent.com/v1/logo/image?feedcode=jobtraffic-in&company_name=Talent500)
SD Consultant (Public Cloud) @ delaware India?.SD Consultant, provide frontline support for SAP OTC users, addressing and resolving issues in a timely manner to minimize disruptions to business ope...Show moreLast updated: 21 hours ago
- Promoted
Analyst - Data Management [T500-12965]
Talent500Bengaluru, Karnataka, India Position Title : Financial Crimes Data Management Analyst.Reporting to : Compliance Data Officer (CDO) for the Americas.This position supports the management of data quality within the Americas Regio...Show moreLast updated: 30+ days ago
- Promoted
DSP / Audio Analytics Consultant (Gunshot / Impact / Vape Fusion) — Part-Time
SafeSpace Globalhosur, tamil nadu, in Our campuses include mics and vape sensors (bathrooms = audio / vape only, no video).We need an audio expert to deliver.Apache-friendly where possible) and define thresholds per zone.Engineer robust ...Show moreLast updated: 11 days ago
- Promoted
AI Leader
Tata ElectronicsKolar, Karnataka, India Tata Electronics Private Limited.TEPL) is a greenfield venture of the.India’s first AI-enabled state-of-the-art Semiconductor Foundry.
This facility will produce chips for applications such as power...Show moreLast updated: 23 days ago
- Promoted
Analytics Manager
Prospectionbangalore, karnataka, in Are you passionate about turning real-world healthcare data into actionable insights that improve patient outcomes? At.You’ll apply advanced analytics, predictive modelling, and real-world data (RW...Show moreLast updated: 23 days ago
- Promoted
Principal Analytics Consultant
Prospectionhosur, tamil nadu, in Are you passionate about turning real-world healthcare data into actionable insights that improve patient outcomes? At.Principal Analytics Consultant.
RWD) to deliver high-impact outcomes for pharma...Show moreLast updated: 27 days ago
- Promoted
Senior Business Execution Consultant
Wells FargoBangalore Rural, Karnataka, India Wells Fargo is seeking a Senior Business Execution Consultant.Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives.Ensure efficiency...Show moreLast updated: 21 days ago
- Promoted
- New!
Senior Business Insights Manager
TaskUsBengaluru, IN Process Reengineering & Six Sigma.Lean Six Sigma (Black Belt certified) methodologies to redesign workflows, eliminate waste, and reduce variation.
Conduct value stream mapping, RCA workshops, and p...Show moreLast updated: 22 hours ago
- Promoted
Analytics Lead
Nirvana InsuranceBengaluru, Karnataka, India Nirvana is on a mission to harness the power of data to revolutionize commercial insurance and enable a safer world.We are bringing much-needed innovation into the legacy, trillion-dollar commercia...Show moreLast updated: 30+ days ago
- Promoted
Reporting Leader (Big Data / MES)
Tata ElectronicsKolar, Karnataka, India Power BI, Tableau, and Grafana.Deliver multiple output format reports meeting OSAT customer needs.Develop portals for internal and external users to access reports with right level of access contro...Show moreLast updated: 23 days ago
- Promoted
Financial Planning and Analysis Manager
BrightEdgehosur, tamil nadu, in BrightEdge is a leading enterprise SEO and content performance platform trusted by over 1,500 global brands including Microsoft, Adobe, and Marriott.
What makes BrightEdge special is our innovative ...Show moreLast updated: 30+ days ago
- Promoted
SAP SD / LE Consultant
VRIT Tech Inchosur, tamil nadu, in IT solutions provider focused on SAP implementation and maintenance.The company empowers customers with innovative IT software solutions through various industry technologies.This is a contract rem...Show moreLast updated: 23 days ago
- Promoted
Analytics Consultant
Nupanchhosur, tamil nadu, in Nupanch is an analytics consulting company.We cater to a specific niche - small / medium e-commerce companies on a fast growth trajectory, primarily based in the US.
Our customers truly care for what ...Show moreLast updated: 30+ days ago
- Promoted
- New!
Sr HR Reporting and Analytics (6 Months Contract)
Dover Indiahosur, tamil nadu, in Position : Sr HR Reporting and Analytics.Employment Type : 6 Months Contract.The Sr HR Reporting and Analytics is responsible for the design of the analytics strategy, delivering of strategic insight...Show moreLast updated: 21 hours ago
- Promoted
SAP SD / CCM Consultant
Whitehall Resourceshosur, tamil nadu, in Whitehall Resources are currently looking for a SAP SD / CCM Consultant.SAP Order to Cash - Pricing & Condition Contract Management.
Expertise in SAP SD Business Processes.Strong Work experience in Sa...Show moreLast updated: 11 days ago
- Promoted
- New!
Senior SD Consultant (Public Cloud- Remote)
delaware Indiahosur, tamil nadu, inRemote
- Promoted
- New!
Analytics Manager
FiBengaluru, Karnataka, India Fi Money is a new age money management app designed to simplify your financial life.With Fi, you can save, pay, invest, or borrow, all in one place.
You can track and analyze your expenses across Fi...Show moreLast updated: 22 hours ago
- Promoted
Lead Insights Specialist
Delta Air LinesBengaluru, India Provide insights and help drive strategy for Digital organization through ad hoc analyses, storytelling, and presentations.
Communicate and simplify technical analyses to non-technical business audi...Show moreLast updated: 30+ days ago
- Promoted
- New!
Business Operations Lead (Fundraise + Business Dev)
ClinvvoGreater Bengaluru Area, India Clinvvo is a Swedish Healthtech SaaS platform built by clinicians and technologists.We help healthcare providers digitize care delivery, leveraging AI to improve clinical workflows, enhance patient...Show moreLast updated: 22 hours ago
- Promoted
Workforce Management Analyst
Gainwell Technologieshosur, tamil nadu, in Greeting From Gainwells Technology : .A WFM (Workforce Management) supervisor is responsible for overseeing the workforce planning and scheduling within an organization, including tasks like forecast...Show moreLast updated: 14 days ago
- Promoted
Analyst - Data Management [T500-12966]
Talent500Bengaluru, Karnataka, India Position Title : Financial Crimes Data Management Analyst.Reporting to : Compliance Data Officer (CDO) for the Americas.This position supports the management of data quality within the Americas Regio...Show moreLast updated: 30+ days ago